Frequently Asked Questions
Find the answers to most of your questions in our FAQ section. If you can’t find the answer you are looking for, contact us. We are more than happy to help.
We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to these policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at kate@crystalbaybridal.com.au or mailing us at: Crystal Bay Bridal Accessories 71 Cypress St, Torquay, QLD, 4655, Australia
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
All products sold are of the highest quality and reliability. Every effort is taken to ensure each item is quality checked for damage or faults before delivery to our customers. Please contact within 3 business days if the item is damaged in any way.
We provide the highest quality costume jewellery only. All of our beautiful pieces are either silver, gold and rose gold plated or silver, gold and rose gold coloured metal. The stones used in all of our pieces are either cubic zirconia, Swarovski crystal, rhinestone or crystal. Any typographical error related to this will be accepted by the purchaser as such and no responsibility will be born by Crystal Bay Bridal Accessories.
Expect to receive your order within 14 business days of ordering. You will be emailed a Delivery Notification when your order has been shipped. This email confirmation includes the tracking number. Please note that we can not be held responsible for any delays that Australia Post may encounter with your delivery.
The cost of delivery will vary per order. Delivery costs are based on the number of items per order as well as your location within Australia. Delivery charges are calculated when you proceed to check out from your shopping cart.
Currently, we offer free shipping within Australia. A flat rate of $19 shipping to New Zealand.
For International orders please contact us.
All prices are subject to change without notice. We are not responsible for typographical errors on website or catalogue. We are not responsible for web-site system glitches. In the event a computer “glitch” occurs you will be notified by e-mail to offer you a choice to continue with sale modification or cancel.
We must be notified of any incorrect items within 3 business days of the order being received. If an item you ordered is received as the incorrect item due to an error on behalf of Crystal Bay Bridal we will send a replacement.
If a package is deemed lost by the carrier, no credit or refund will be issued until completion of the claims process.
In the event an order is “Refused”, the customer will be held responsible for all shipping charges incurred. The customer is responsible for shipping. We do not refund shipping charges. No credit will be given for lost packages returned to us.
If an item is received damaged, please contact us via email within 3 business days. Be sure to include a picture of the damaged item, the style number and invoice number. After approval, a replacement item will be shipped.
You must notify Crystal Bay Bridal within 3 days of receipt of the Damaged or Defective Items for return authorisation.
Unfortunately, due to the fact that most of our products are intended for one time usage and to keep our prices low, we cannot accept returns or exchanges on any merchandise. All sales are final with no exceptions.
It is your responsibility to check all items upon receipt for defects, miss-matches, fabric, size & colour. All items are not returnable, unless defective.
The payment methods that we accept are Afterpay and PayPal. We do NOT accept COD payments.
We don’t have a print catalogue at this time. All of our products can be found on our on-line store Crystal Bay Bridal Accessories.